1.Primary administrative units have proposed improvement measures based on feedback received from respondents. The outcomes of these improvements will be followed up in November 2025.

2.As the “Complaint Channels” received the lowest satisfaction scores, a real-time feedback mechanism for administrative services will be added (on a one-year trial basis). Simultaneously, the university’s complaint procedures and TMU Suggestion Box will be promoted.

3.Each primary unit is requested to clearly indicate the location of this information on its website, as well as to designate a backup contact person to ensure that personnel seeking assistance can be effectively supported.

4.Real-Time Administrative Service Feedback Box https://forms.gle/z1PvudUKCYnRyayn8